C66 FAQ — all your questions answered in one place

No. Under c66's policy, each person may only hold one account. If multiple accounts are found belonging to the same person, all accounts may be suspended and any accumulated bonuses forfeited. Your single account gives you access to all available benefits.

After logging in, go to "Profile Settings" to update your name, email, mobile number, and address. Some changes may require identity verification. Once updated, a confirmation OTP will be sent to you.

If your account is suspended, contact our support team via live chat or email. Provide the necessary details and the reason will be investigated promptly. If the suspension is due to suspicious activity, your account can be reinstated through identity verification.

The minimum deposit at c66 is just BDT 300. Maximum limits vary by payment method. VIP members enjoy higher limits. You can check your current limits in the payment section of your account.

Withdrawals are typically processed within 15 minutes to 24 hours of submission. Mobile banking options (bKash, Nagad) are the fastest — in most cases, funds arrive within 30 minutes. First-time withdrawals may require identity verification.

If your balance hasn't been credited within 10 minutes of depositing, contact live chat with a screenshot or transaction ID of your payment. Our team will verify and resolve the issue promptly. Always send payments to c66's official payment numbers only.

The Sports Betting section at c66 covers cricket, football, tennis, badminton, kabaddi, hockey, and 30+ other sports. Live betting is also available for major international tournaments including the IPL, World Cup, and Premier League.

In fish games, you shoot at various fish swimming across the screen. Each fish has a different point value — catching larger fish or boss fish earns bigger rewards. Simply deposit, head to the Fish Games section, and you're ready to play.

If a match is cancelled or left incomplete, the full stake for that bet will be refunded. The system credits your balance automatically. If you don't receive the refund within 48 hours, contact support with your transaction ID.

To withdraw a bonus, you generally need to meet specific wagering requirements. For example, if you receive a BDT 1,000 bonus, you may need to place BDT 10,000 in bets (10x wager). Terms vary by bonus, so always read the terms and conditions carefully before accepting an offer.

No separate application is needed to join the c66 VIP program. Points accumulate automatically as you place regular bets, and you can progress through VIP levels from Bronze to Diamond. Higher levels unlock greater cashback, faster withdrawals, and a dedicated account manager.

Log in and go to "Account Settings" > "Security", then enable the Two-Factor Authentication option. From that point on, an OTP will be sent to your mobile each time you log in. With this enabled, unauthorized access to your account becomes nearly impossible.

If you receive a login notification from an unrecognized device or notice unusual activity on your account, change your password immediately and contact support. c66 will never ask for your password via email or SMS — any such message is fraudulent.

Start by closing the app and reopening it. If the issue persists, restart your phone and make sure your internet connection is stable. Clear the app cache and update to the latest version. If the problem continues, open the c66 website directly in your browser.

c66 works best on Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Always use the latest version of your browser. Some features may not work correctly on older or outdated browser versions.

Yes. c66 offers self-exclusion and cooling-off period options. You can temporarily suspend your account for anywhere between 24 hours and 6 months, during which login will not be possible. For permanent closure, please contact support.

No. c66 strictly enforces an 18+ policy. Age is verified during registration, and a minimum age of 18 is required to open an account. Any account found to belong to a minor will be closed immediately.